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Help Center

You asked, we answered

Have a question? At Yellow City Fibers, the complete satisfaction of our customers is always a top priority. We’ve compiled a list of some of the most popular questions. If you can’t find what you’re looking for, please contact us.

Oil Painting

What payment methods do you accept?

Cash, Credit, Debit, PayPal

Macrame

Do you sell gift cards?

Yes we do, in any amount. An excellent choice to encourage creativity.

Ceramic Beads

Do you offer same-day delivery?

Not usually. Some exceptions are made. Call first please. We have in-store pickup.

Ceramic Beads

Contact Support

How can we help?

POLICY

At Yellow City Fibers, your satisfaction is our priority. We offer a 30-day policy for products in their original packaging with skein yarn needing to remain uncaked. Our handmade products are guaranteed, and we will happily repair or replace any defective items. For classes, you can receive a refund if you cancel at least one week in advance, and rescheduling is always an option.

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