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Help Center

You asked, we answered

Have a question? At Yellow City Fibers, the complete satisfaction of our customers is always a top priority. We’ve compiled a list of some of the most popular questions. If you can’t find what you’re looking for, please contact us.

Oil Painting

What payment methods do you accept?

Cash, Credit, Debit, PayPal

Macrame

Do you sell gift cards?

Yes we do, in any amount. An excellent choice to encourage creativity.

Ceramic Beads

Do you offer same-day delivery?

Not usually. Some exceptions are made. Call first please. We have in-store pickup.

Ceramic Beads

Contact Support

How can we help?

POLICY

Our policy for hand dye yarn is to provide the highest quality product with the utmost care and attention to detail. We strive to ensure that each customer receives a product that meets their expectations. We also guarantee that each hand-dyed skein is unique and that no two skeins are exactly alike. All yarns are dyed in a smoke-free and pet-free environment. We accept returns within 30 days and will be happy to replace or exchange any product that is not satisfactory. We also offer refunds for any product that does not meet our quality standards.

(806) 678 3286

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